Toys and Hobbies

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Terms and Conditions

Shopping with toys-hobbies.co.uk
You can order products displayed on this website by completing all product ordering steps on-line.

If you have placed your order on-line, you will automatically receive an email confirmation which will confirm your order details. We will then be in contact shortly to confirm all items are in stock. Your credit card will not be charged until we process your order. If you are an International Customer or Outside of the UK Mainland and you have not requested a postage quote before ordering we will be in contact shortly with a quote for shipping.

Prices
All prices shown on our website are in Pound Sterling (£).
If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.

Delivery
All orders to be delivered within the UK Mainland will be dispatched within 48 hours of receiving the order (Business hours permitting.) at the cost prescribed on the order form. If your delivery address is outside the UK Mainland and you order on-line, you will be notified of the postage cost via e-mail before your order is processed.

Payment
You can pay by any of the following , Visa, MasterCard, American Express credit card or by Switch, Solo or Delta debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

Delivery
We can deliver goods to destinations within and outside the UK. We aim to deliver goods to destinations in the UK within 2-3 days but please allow up to 7 days in most circumstances. For international orders please allow up to 10 working days. Larger parcels will have to be signed for please ensure there is someone available at the delivery address.

We will make every effort to deliver within these timescales but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.

Returns
We believe that you will be delighted with your purchase but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.
If you return the product in its original condition, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods. If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, we will either replace the goods or return your money. If this happens, please [telephone/fax/e-mail] us first and we will let you know how you should send the item to us.

Our responsibility
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our privacy policy.

Links to other websites and services
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

General
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
These terms are governed by the laws of England and Wales and any
disputes will be decided only by the courts of England and Wales.

Privacy Policy

What information do we collect?
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

What do we do with the information?

We will use the information to process orders and to provide a more
personal shopping experience. Please note we do not hold your credit card details after an order is processed for both yours and our security, and hence you will be required to supply these details every time you order from the site.

We may use this information to tell you about changes to our website and to let you know about our products and those of other companies we work with. If you do not wish to receive this information, please send us an email at to info@toy-hobbies.co.uk at any time. We do not sell trade or rent your personal information to other companies.